General Questions

What is WordPress?

WordPress is an amazing CMS platform that many people use to develop websites. It is the most incredibly powerful, flexible, and easy to use platform available. No wonder it powers more than 74 million websites on the World Wide Web! Check out this list of famous WordPress users.

What is the difference between and offers free hosting and is mainly used for blogging. You get a domain like is not ideal for businesses because of the restrictions and limitations. is where you can download the free software to use it to build your own site. That is what we do for all of our clients. Installing and setting up WordPress on your own host gives you more power and flexibility. You have complete control and ownership of your site, unlike

What is the difference between your services and something like Wix or Squarespace?

We build all our sites using the free open source software WordPress. Wix and Squarespace are great alternative platforms, but WordPress provides much more flexibility, power, and ownership. At Pixelate, we completely build your WordPress website for you. With web builder platforms like Wix and Squarespace, you have templates to choose from, but you still have to build your site yourself. At Pixelate, we take out all of the hassle of building a website so you can do what you love most.

Do I own my website?

Most definitely! If you purchase our services, you may choose to do whatever you’d like to your website and take it wherever you’d like to. If you choose our managed hosting services, you have to accept our simple terms and conditions. You may choose any hosting service available in the world. The beauty about creating a WordPress site on your own host is that you have complete control and power.

Who is behind Pixelate?

Pixelate is run by ShiftWeb Solutions, a boutique web design company. We are passionate about WordPress, technology, and beautiful designs. You can find out more here.

Pre-Purchase Questions

If I purchase your services, do you set up my whole site?

We most certainly do! Once you place an order and send us some simple assets that we need, you won’t need to worry about a thing. We will take care of directing your domain to your host and we’ll set up WordPress and build your site. After the completion of the build, you will receive access to your site with tutorials on how to edit content and images on your own.

What type of customizations do you offer?

As shown in our pricing page, we offer logo integration and accent color customization. And of course, you are more than welcome to put whatever content you’d like in your site! If you require more customization like CSS changes or other code changes, we suggest you contact our partner, ShiftWeb Solutions, who mainly do customized work.

How are you able to offer prices that are so low?

After many years of experience in building WordPress sites for individuals and small businesses, we learned the in and outs of it all. After a ton of inspiration, we developed a business model/system of creating websites for clients that are on a budget. Our model has been thoughtfully planned and organized so that we can pass down our savings to you! We take great pride in our work and have high standards in design and customer service. We may be incredibly affordable, but by no means do we compromise our work. We are so confident you will be happy with our services that we guarantee your satisfaction.

Are there any hidden fees?

No way! Once you purchase your package, that is it! Unless you purchase additional services like copywriting or hosting, there are no additional fees. We don’t believe in being less than completely transparent.

Why do I have to buy domain names separately with another company?

We (currently) do not offer the services of a domain registrar. Unfortunately, domain purchasing is another beast we haven’t quite perfected. We want you to be in great hands so that is why we recommend Uniregistry. We are more than happy to assist you in purchasing a domain if you need any help or have any questions. Just let us know.

Can you make eCommerce websites?

We currently do not offer eCommerce web design services, but our parent company ShiftWeb Solutions does and they would be happy to assist you!

Do you offer bulk pricing?

We sure do! If you need to order 3 or more websites, you qualify for great discounts. Please contact us for more info.

Theme Questions

What are "themes"?

Themes are essentially the “skin” or front end styling of your website. It works as a template or design of your site. All WordPress sites are active with a theme. It is important that you choose a theme wisely. Lucky for you, we’ve done all the hard work for you. We only offer themes that are built to the highest standard. We have partnered up with some of the most amazing and well known WordPress developers in order to provide you with the best themes possible.

Can I just buy a theme from your website without your services?

No. We are not in the business of selling themes, but rather a service of building websites. If you are not looking to have someone build a site for you, you should check out some of these amazing theme marketplaces: StudioPress, ThemeForest, Organic Themes, and Elegant Themes

How do I choose the best theme?

We put together a blog post that will help you choose the best theme for you or for your company. If this doesn’t help, please don’t hesitate to contact us and we would be happy to make recommendations.

Support Questions

What kind of tutorials are available to me after my website is complete?

Our video tutorial series is great for beginners. You’ll learn how to use your WordPress site such as editing pages, adding photos, embeding video, and so much more! The tutorials are found right in your WordPress admin.

How do I get support?

If the video tutorials that we provide do not help you or if you have other questions that our tutorials do not cover, we would love to try to help you in any way that we can! Send in your support ticket by filling out the form on our support page.

Will you manage my site for me?

If Pixelate hosts your site, we most certainly will! Our managed hosting services include making regular and important updates to the WordPress core, your theme, and plugins. You can find out more about our managed services here.

Please keep in mind we do not make site changes for you if you need to update content, images, etc. If you need help, we offer great video tutorials that are available in your dashboard.

Will you make changes to my site for me after the sale?

No, we do not offer after-sale site editing services. It is up to you to manage your own content and images. If you find that you can’t make changes and need help, no worries! Our parent company ShiftWeb Solutions specializes in customizations and they would be happy to help!

Hosting Questions

Do I have to have hosting if I get a website?

Yes. Everyone who has a website on the World Wide Web rely on hosting somewhere. Hosting companies rent out space on their servers to people who want to be on the web. Without hosting, you will not have a place to store your website’s information.

What is the difference between hosting and domain names?

A domain name is a web address that tells your browser where to go. Hosting is where you store all of your website files and information. You are able to see a website display because a server is making it available to you. We are not a domain name registrar so you will need to purchase one from a company like Uniregistry. We offer hosting services for those who need it. Find out more about our exclusive hosting services here.

Do I have to host with Pixelate?

No. You have the option to host anywhere you’d like! We offer managed hosting to make owning a website as stress-free as possible for YOU. We find that many people don’t realize maintenance is required when you own a website. We want to provide a reliable, trusted, and convenient solution for our customers.

What if I decide to continue hosting with a different company down the road?

No problem! Just like any other hosting company out there, you have the option to take your site wherever you’d like. Any developer can help you migrate your site to wherever you need. If your new host uses the popular cPanel like us, then migrating would be even easier for you! Unfortunately, we can not migrate the site to a new host for you, but we would be happy to give you third-party recommendations that specialize in migrations.

What if I decide to get a new theme for my website?

If you decide to do a website redesign and choose another one of our themes, you will qualify for a great discount in our web design packages! If you are hosting with us and you choose to use a different theme outside of our library, it will void the hosting agreement because we can not offer updates and support for third-party themes. Because we can’t offer this support means that we can not risk keeping the site on our server for security reasons. Of course, we will provide you everything that you and your developer will need to ensure a smooth migration for you! 🙂

If you are redesigning your website with our parent company ShiftWeb Solutions, then we absolutely can keep you on our server. Please contact us if this is your case so we can customize a plan that will work for you!

If you have any questions that are not answered here, please do not hesitate to contact us.